Job Description
Join TechSolve Inc., a leading IT solutions provider, as a Part-Time Remote Tech Support Specialist. Deliver exceptional technical assistance to clients across Nebraska while enjoying the flexibility of remote work. This role is perfect for tech-savvy individuals seeking to make an impact without full-time commitments. We offer competitive pay, ongoing training, and a collaborative virtual environment.
Why TechSolve? We pride ourselves on fostering innovation and career growth. As a remote team member, you'll gain exposure to cutting-edge technologies while supporting diverse industries. Our commitment to work-life balance ensures you thrive professionally and personally.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document cases meticulously in CRM systems for audit trails
- Escalate complex issues to senior engineers with detailed context
- Conduct proactive system health checks for assigned clients
- Train clients on security best practices and preventive measures
- Collaborate with cross-functional teams to improve support workflows
Qualifications
- 2+ years of technical support experience (helpdesk/desktop support)
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Excellent verbal/written communication skills with patience
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving abilities with analytical thinking
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Available 20-30 hours/week with flexible scheduling