Job Description
Join our dynamic team as a Night Shift Support Specialist in Columbus, OH! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes a real difference. Apply today and start your rewarding career journey with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues using diagnostic tools
- Document all interactions in ticketing systems with detailed resolution notes
- Escalate critical issues to senior engineers with clear impact analysis
- Monitor system health during overnight hours and proactively address anomalies
- Collaborate with global support teams during handover periods
- Maintain knowledge base articles and contribute to process improvements
Qualifications
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Experience with ticketing systems (Jira, ServiceNow)
- Strong problem-solving skills with analytical mindset
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Availability for flexible overnight shifts (10 PM - 6 AM)