Job Description
Join Oakland Connects as a Part-Time Virtual Customer Support Specialist and become a vital part of our mission to deliver exceptional remote service. This flexible work-from-home role allows you to assist customers from the comfort of your home while contributing to Oakland's thriving business community. We offer competitive compensation, comprehensive training, and a supportive virtual environment where your growth matters.
As a key member of our remote team, you'll handle inquiries, resolve issues, and build lasting relationships with clients across the United States. This position requires 20-25 hours weekly with fully flexible scheduling, perfect for students, parents, or professionals seeking supplemental income. Enjoy zero commute time while making a tangible impact in Oakland's service industry.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Resolve technical issues and billing concerns using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to escalate complex cases
- Contribute to process improvements through feedback and training
- Maintain customer satisfaction metrics above 95%
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving skills and empathy for customer needs
- Available 20-25 hours weekly between 8 AM - 6 PM PST