Job Description
Join Houston Connect Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to deliver exceptional support from the comfort of your Houston home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making meaningful connections with customers across Texas. Our award-winning training program ensures you're fully prepared to handle inquiries, resolve issues, and exceed expectations in a dynamic remote environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with internal teams to escalate complex cases and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to refine product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or remote setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, articulate speech
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Flexible availability including evenings, weekends, and holidays