Job Description
Are you looking for a rewarding career that offers flexibility and immediate growth opportunities?
Apex Support Services is seeking a dedicated Remote Customer Service Representative to join our growing team in Oklahoma City. We provide the tools and training you need to succeed, allowing you to work from the comfort of your home.
In this role, you will serve as the first point of contact for our valued clients, delivering exceptional service through chat, email, and phone support. We are looking for individuals who are proactive, empathetic, and ready to start immediately.
Responsibilities
- Manage Inquiries: Respond to customer questions and concerns via phone, email, and live chat with a focus on speed and accuracy.
- Problem Solving: Troubleshoot issues and resolve complaints to ensure high customer satisfaction and retention.
- Documentation: Log detailed interaction history into our CRM system to maintain accurate records.
- Product Knowledge: Stay up-to-date on product features and company policies to provide accurate assistance.
- Team Collaboration: Communicate effectively with support managers and peers to escalate complex issues.
Qualifications
- Education: High School Diploma or GED required.
- Location: Must reside in the United States with a reliable high-speed internet connection.
- Skills: Strong verbal and written communication skills; ability to type at least 40 WPM.
- Experience: Previous customer service experience is a plus but not mandatory for immediate hires.
- Technical: Proficiency with Microsoft Office Suite and basic computer navigation.