Job Description
Are you a dedicated professional seeking a stable work from home opportunity in the heart of North Carolina? Piedmont Solutions is looking for a dynamic Customer Service Representative to join our expanding remote team. We pride ourselves on a culture of excellence and offer competitive weekly pay to our valued employees.
As a remote team member, you will be the face of our brand, assisting clients with inquiries and ensuring a seamless customer experience from your home office.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
- Update customer records in the CRM system with accurate and timely information.
- Collaborate with the internal support team to escalate complex issues.
- Adhere to all company policies, including data privacy and security protocols.
- Participate in weekly training sessions to improve product knowledge and soft skills.
- Meet daily and weekly performance metrics regarding call handling time and satisfaction scores.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Proven experience in customer service, call center, or remote support roles.
- Must have a reliable high-speed internet connection and a dedicated workspace.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently while staying connected with the team.
- Must be authorized to work in the United States.