Job Description
Are you a dedicated professional seeking a stable career with a competitive hourly rate and guaranteed weekly pay? Horizon Support Solutions is currently looking for a Remote Customer Service Representative to join our rapidly growing team based in Omaha, NE.
We value flexibility, integrity, and exceptional service. In this role, you will serve as the face of our brand, ensuring our clients receive the highest level of support from the comfort of their home office. We offer a comprehensive benefits package, including health insurance, paid time off, and ongoing training opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency.
- Resolve complex product issues and troubleshoot technical difficulties for end-users.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with cross-functional teams to escalate issues and implement long-term solutions.
- Identify opportunities to upsell products and enhance the overall customer experience.
- Adhere to all company policies, including attendance and performance metrics.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center operations.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Strong verbal and written communication skills with a professional tone.
- Ability to work independently while adhering to company policies and schedules.