Job Description
Join Louisville Connects and transform your career with our award-winning remote customer support team! We're seeking passionate individuals to deliver exceptional service from home, with weekly pay and flexible schedules. Enjoy stability with our contract positions backed by industry-leading benefits packages including health insurance and 401k matching. Our vibrant virtual culture fosters growth through continuous training and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in Zendesk/CRM platforms
- Excellent verbal/written communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently with minimal supervision