Job Description
Join Austin Connect Solutions' award-winning remote team as a Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support from home while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and flexible scheduling – all while representing Austin's most innovative brands.
What We Offer:
- 100% remote work with company-provided equipment
- Health/dental/vision insurance + 401(k) matching
- Paid training and career advancement paths
- Monthly performance bonuses and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer value
- Participate in weekly team training sessions and process improvements
- Meet/exceed monthly KPIs for response time and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote/inbound settings
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with emotional intelligence
- Quiet, dedicated home workspace with reliable internet
- Flexibility to work evenings/weekends as needed