Job Description
Join our award-winning remote customer team and deliver exceptional experiences from the comfort of your home! At Apex Support Solutions, we're revolutionizing how businesses in Oklahoma City serve their customers. As a fully remote company, we provide the tools, training, and support you need to thrive while working from anywhere in the Oklahoma City metro area.
This isn't just another call center job – it's your chance to become a brand ambassador while enjoying flexible scheduling and comprehensive benefits. We're seeking empathetic problem-solvers who want to make a real impact without the daily commute.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and service issues on first contact
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with internal teams to resolve escalated issues and improve processes
- Meet or exceed quality and productivity metrics while maintaining customer satisfaction scores
- Participate in ongoing training to master new products and systems
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient with CRM software and Microsoft Office Suite
- Exceptional communication skills with clear Midwestern dialect
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and credit verification