Job Description
Join Coastal Connect Solutions and transform your career with our award-winning remote customer service team! We're seeking passionate individuals to deliver exceptional support from the comfort of your Virginia Beach home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our clients' satisfaction. Our modern virtual platform ensures seamless collaboration and growth opportunities. Apply today and become part of a company that values your talent and well-being.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Identify process improvements and share client feedback
- Complete ongoing product and service training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and problem-solving abilities
- Quiet home office environment with reliable high-speed internet
- Ability to work flexible shifts including evenings and weekends
- Strong time management and self-motivation skills
- Virginia residency required