Job Description
Join Baltimore Connect Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive benefits, flexible scheduling, and a collaborative virtual environment where your voice matters. Help us redefine customer excellence while building a rewarding career in Baltimore's thriving business community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with meticulous attention to detail
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Participate in weekly training to master product knowledge
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in remote/virtual setting
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and conflict resolution skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong data entry accuracy