Job Description
Join our award-winning customer support team at Pacific Connect Solutions! We're seeking empathetic and tech-savvy individuals to deliver exceptional service from the comfort of your home in Long Beach. Enjoy a flexible schedule while making a real impact in our clients' experiences.
Why Work With Us?
- Comprehensive benefits package including health insurance & retirement plan
- Home office equipment stipend
- Clear career advancement paths
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document all interactions accurately in ticketing systems
- Collaborate with technical teams to resolve complex issues
- Meet daily KPIs for response time and resolution efficiency
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience
- High school diploma or equivalent (college degree preferred)
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including weekends