Job Description
Join our dynamic team as a Remote Customer Success Manager and make an immediate impact! We're seeking a passionate professional to drive client satisfaction and retention while working fully remotely from Jacksonville, FL. As a key member of our growth-focused organization, you'll build strategic relationships with enterprise clients, ensuring they maximize value from our cutting-edge SaaS platform. This urgent opening requires someone who can start within 48 hours and hit the ground running in a fast-paced, collaborative environment.
Why Nexus Solutions Group? We offer competitive benefits, flexible scheduling, and a culture that champions innovation and work-life balance. Our Jacksonville-based team enjoys remote-first operations with quarterly in-person meetups in the city's vibrant downtown district.
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise accounts
- Proactively identify and mitigate client churn risks through data-driven insights
- Collaborate with sales and product teams to align client solutions with business goals
- Lead quarterly business reviews and present ROI metrics to C-level stakeholders
- Implement and optimize customer health scoring systems
- Train clients on new platform features and best practices
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 3+ years in customer success/account management at SaaS companies
- Proven track record of reducing churn by 20%+ in previous roles
- Expertise in CRM tools (Salesforce, HubSpot) and analytics platforms
- Exceptional communication skills with executive-level experience
- Ability to thrive in autonomous remote work environments
- Experience with customer onboarding and training methodologies
- Proficiency in data analysis and reporting with Excel/BI tools