Job Description
Join our dynamic team as an immediate-hire Remote Customer Support Specialist! Coastal Connect Solutions is seeking a tech-savvy professional to deliver exceptional service from the comfort of your Virginia Beach home. This full-time role offers competitive pay, comprehensive benefits, and flexible hours. As a key player in our client success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting customer relationships. No commute, no office politics – just impactful remote work with growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Utilize CRM software to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through personalized support
- Conduct product demonstrations for new customers
- Identify process improvement opportunities in customer workflows
- Participate in weekly virtual team training sessions
Qualifications
- 2+ years in customer service or technical support role
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Experience with remote collaboration tools (Slack, Zoom)
- High school diploma or equivalent; associate's degree preferred