Job Description
Join Miami Tech Solutions as a Remote Customer Support Specialist and become an integral part of our dynamic team. We're seeking passionate individuals to deliver exceptional service to our clients while enjoying the flexibility of working from home. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a supportive remote work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document all interactions in our CRM system with detailed notes
- Collaborate with technical teams to escalate complex issues
- Continuously improve product knowledge through training modules
- Maintain high customer satisfaction scores and response time metrics
- Participate in team meetings and performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software and ticketing systems
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Basic technical troubleshooting knowledge
- Availability to work flexible hours including weekends