Job Description
Join our dynamic remote team as a Customer Support Specialist and become the voice of innovation! Phoenix Tech Solutions is urgently hiring motivated individuals to deliver exceptional service to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in the tech industry. We offer competitive compensation, comprehensive benefits, and a supportive virtual environment designed for your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional problem-solving skills
- Document interactions in CRM systems while maintaining accurate case records
- Collaborate with cross-functional teams to address escalated technical issues
- Proactively identify process improvements to enhance customer satisfaction
- Conduct product training sessions for new and existing clients
- Monitor support ticket queues and maintain SLA compliance
- Contribute to knowledge base documentation and resource development
Qualifications
- Minimum 2 years customer support experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Technical aptitude with troubleshooting hardware/software issues
- High-speed internet connection and dedicated home office space
- Flexibility to work evenings/weekends as needed
- Valid US work authorization required