Job Description
Join our dynamic remote team as an Immediate Hire Customer Support Specialist and become the voice of innovation for Philadelphia's fastest-growing tech solutions provider. Enjoy 100% remote flexibility while delivering exceptional service to global clients from the comfort of your home office. We're seeking passionate communicators to drive customer satisfaction and resolve inquiries with precision.
Why NexusConnect? Our commitment to employee growth includes comprehensive training, competitive benefits, and a culture that values work-life balance. This is your opportunity to launch or advance your career without geographical limitations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rating
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Document interactions and maintain accurate case histories in Salesforce
- Meet/exceed performance metrics: 20+ daily interactions, <5% handle time
- Contribute to process improvements through regular feedback sessions
- Participate in quarterly product training to maintain expertise
Qualifications
- High school diploma/GED; Associate's degree preferred in business or communications
- 2+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication skills with neutral accent
- Self-starter with ability to manage time in unstructured remote setting
- Reliable high-speed internet and quiet home workspace
- Available for flexible shifts including evenings/weekends as needed
- Philadelphia residency required for local support coordination