Job Description
Join Sacramento Connect Solutions as an immediate-hire Remote Customer Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service from home. This full-time role offers competitive pay, flexible scheduling, and rapid onboarding. Perfect for candidates ready to start immediately and make an impact in Sacramento's growing tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document cases in CRM system with detailed notes
- Collaborate with tech teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Maintain product knowledge through ongoing training
- Identify upsell opportunities during support interactions
- Participate in daily team huddles via video conference
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Reliable home office setup with high-speed internet
- Proficiency with Zendesk/Salesforce or similar platforms
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends