Job Description
Join our dynamic team at ApexConnect Solutions and launch your remote career with weekly pay! We're seeking a dedicated Customer Support Specialist to deliver exceptional service to our clients from the comfort of your Oklahoma City home. Enjoy competitive hourly rates, flexible scheduling, and a supportive virtual environment. Benefits include: Weekly direct deposit, comprehensive health insurance, 401(k) matching, and paid training. Why work with us? We prioritize work-life balance and offer uncapped growth opportunities in a rapidly expanding tech company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain accurate customer records in our database and document all interactions
- Identify upsell opportunities and cross-reference products to meet client needs
- Participate in daily virtual team meetings and training sessions
- Adhere to SLA targets and maintain 40+ hour weekly availability
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call-center environments
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional written/verbal communication skills with neutral accent
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Available for evening/weekend shifts based on client demand
- Basic knowledge of Microsoft Office Suite