Job Description
Join FlexPay Solutions, Cleveland's leading daily-pay workforce innovator! We're seeking motivated Remote Customer Specialists to join our growing team. Enjoy the flexibility of remote work while receiving your pay DAILY through our secure payroll platform. No more waiting for weekly or bi-weekly checks – get compensated immediately for your work. This contract position offers competitive hourly rates with performance-based bonuses and comprehensive training. Work from anywhere in the United States while supporting our diverse client base. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve billing discrepancies
- Update customer accounts and maintain accurate records
- Meet daily performance metrics including call quality and resolution rates
- Collaborate with team leads using virtual communication tools
- Complete daily time tracking for immediate payment processing
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Proficient with CRM software and virtual collaboration tools
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to work evening/weekend shifts as needed