Job Description
Are you looking for a rewarding career in a remote environment? Apex Global Solutions is currently seeking a dedicated Remote Entry-Level Customer Support Specialist to join our Raleigh, NC team. We pride ourselves on providing exceptional service and offer a fully remote work-from-home opportunity for motivated individuals ready to launch their career.
About the Role:
As a Customer Support Specialist, you will be the first point of contact for our clients. We provide extensive training and a supportive culture, making this the perfect role for those with no prior experience but a strong desire to learn. You will assist customers with inquiries, troubleshoot basic issues, and ensure a positive customer experience.
Why Join Us?
- 100% Remote Work (Work from Home)
- No Experience Required – Full Training Provided
- Competitive Pay: $18.00 - $22.00/hour
- Health, Dental, and Vision Insurance
- Flexible Schedule Options
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone with a professional and empathetic tone.
- Resolve customer issues and answer questions regarding our products and services accurately.
- Document all interactions, feedback, and resolutions in our CRM database.
- Escalate complex technical issues to the senior support team when necessary.
- Assist in the maintenance of accurate customer records and account information.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED required.
- Must be located in or willing to commute to the Raleigh, NC area.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.