Job Description
Join our elite cybersecurity team as a Remote Night Shift IT Support Specialist! Protect critical infrastructure while enjoying the flexibility of remote work with competitive compensation. This role offers unparalleled career growth in a fast-paced environment where your expertise directly impacts client security. Work from anywhere in Kansas City while maintaining a work-life balance with our structured night shift schedule.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems during night shifts
- Monitor security alerts and respond to potential cyber threats in real-time
- Troubleshoot complex network, hardware, and software issues for global clients
- Document incident reports and maintain detailed technical documentation
- Collaborate with cross-functional teams during critical incident response
- Conduct proactive system health checks and vulnerability assessments
- Maintain compliance with industry security protocols (NIST, ISO 27001)
Qualifications
- 3+ years of IT support experience with night shift or 24/7 operations
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing complex technical issues remotely
- Ability to work independently with minimal supervision during night hours
- Excellent written communication for technical documentation and reporting
- Experience with SIEM tools (Splunk, QRadar) and endpoint protection platforms
- Valid US driver's license for occasional on-site hardware maintenance