Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote position offers the flexibility to work from anywhere in the Seattle metro area while serving critical infrastructure needs during overnight hours. You'll troubleshoot complex technical issues, maintain system security, and ensure seamless operations for enterprise clients. With competitive compensation, comprehensive benefits, and a supportive remote culture, this role is perfect for tech professionals seeking work-life balance without sacrificing career growth.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and maintain network security protocols during overnight operations
- Document incident reports and resolution procedures in ITSM systems
- Collaborate with global IT teams during critical system outages
- Proactively identify system vulnerabilities and implement patches
- Manage user access permissions and account lifecycle processes
- Train junior support staff on troubleshooting methodologies
Qualifications
- 3+ years of enterprise IT support experience in night shift environments
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in AWS/Azure cloud infrastructure management
- Expertise in Windows Server and Linux administration
- Strong analytical skills for complex system diagnostics
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation
- Experience with ITIL incident management frameworks