Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere in Baton Rouge while supporting critical infrastructure during overnight hours. We're seeking a dedicated professional to provide exceptional technical support to our clients, ensuring seamless system performance and user satisfaction.
Why Join Us?
- 100% remote work environment with flexible scheduling
- Comprehensive benefits package including health insurance and retirement plans
- Opportunities for professional growth and certification reimbursement
- Collaborative culture with regular team-building activities
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware, software, and network issues for enterprise clients
- Document all support interactions in ticketing systems with detailed resolution steps
- Monitor system performance and proactively address potential vulnerabilities
- Collaborate with day-shift teams to ensure seamless service continuity
- Implement security protocols and maintain compliance with industry standards
- Train users on best practices for data security and system usage
Qualifications
- Minimum 2 years of experience in IT support or help desk environments
- Proficiency in Windows, macOS, and Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Excellent problem-solving skills and customer service orientation
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or Network+ certification preferred
- Strong written and verbal communication skills