Job Description
Join our cutting-edge team as a Remote Night Shift IT Support Specialist at InnovateTech Solutions! We're seeking tech-savvy professionals to provide exceptional 24/7 technical support to our global clientele. This fully remote role offers the flexibility to work from anywhere in Cleveland while contributing to our mission of digital transformation. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment designed for night owls who thrive after dark.
Responsibilities
- Provide Tier 2/3 technical support for software, hardware, and network issues via phone, chat, and remote access
- Monitor and resolve system alerts during overnight hours to ensure maximum uptime
- Document all incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with global teams during handover periods for seamless continuity
- Conduct proactive system maintenance and security patch deployments
- Escalate complex issues to senior engineers with detailed technical documentation
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk environments
- Strong knowledge of Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Excellent troubleshooting skills for remote connectivity issues
- Ability to work independently with minimal supervision during night shifts
- Strong written communication skills for technical documentation
- Experience with ticketing systems (ServiceNow, Jira) preferred