Job Description
Join TechSecure Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity offers the flexibility of remote work while serving clients across Colorado Springs and beyond. You'll work in a cutting-edge environment where your expertise directly impacts business continuity and client satisfaction. Our competitive compensation package includes comprehensive benefits, professional development stipends, and a collaborative virtual team culture designed for night owls who thrive in after-hours challenges.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours (10 PM - 6 AM MST)
- Monitor and maintain network infrastructure, servers, and cloud platforms
- Resolve complex hardware/software issues via remote access tools and ticketing systems
- Execute scheduled system maintenance, updates, and security patches
- Document incidents, resolutions, and standard operating procedures
- Collaborate with global teams during critical system outages
- Contribute to continuous improvement of ITSM processes
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, VPN, DNS, DHCP)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficient with remote access tools (TeamViewer, AnyDesk, RDP)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Colorado residency required for tax purposes