Job Description
Join Denver's premier tech company as a Remote Night Shift IT Support Specialist! We're seeking dedicated professionals to provide critical technical support during evening hours while our global teams rest. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work with a Denver-based team. This role offers stability in a growing industry with opportunities for advancement.
Why Join Us?
• Industry-leading compensation package
• 100% remote work environment
• Night shift differential pay
• Career development programs
• Health & wellness stipends
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems
- Monitor and resolve critical system alerts during night shift hours
- Document incident reports and troubleshooting procedures
- Collaborate with global teams during handover transitions
- Conduct system maintenance and updates during low-traffic periods
- Train junior support staff on escalation protocols
- Implement security patches and vulnerability fixes
Qualifications
- 3+ years of IT support experience with night shift background
- CompTIA Security+ or equivalent certification required
- Proficiency in AWS/Azure cloud environments
- Experience with Jira, ServiceNow, or similar ticketing systems
- Strong problem-solving skills with minimal supervision
- Excellent written communication for documentation
- Ability to work independently during remote night shifts
- Valid US driver's license (for occasional on-site needs)