Job Description
Join CyberSecure Solutions as a Remote Night Shift IT Support Specialist and become the guardian of our clients' digital infrastructure while enjoying Fort Worth's vibrant culture during your daytime hours. This fully remote role offers the flexibility to work from anywhere in the continental US while serving critical 24/7 operations.
We provide comprehensive training, cutting-edge technology, and a collaborative team environment designed to support your professional growth. Our benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours (10 PM - 6 AM CT)
- Monitor and resolve network security incidents, server alerts, and system vulnerabilities
- Document all support tickets, incident reports, and resolution procedures in ServiceNow
- Collaborate with global teams during critical outages and scheduled maintenance windows
- Conduct remote system diagnostics and implement patch management for client infrastructure
- Maintain compliance with SOC 2 and ISO 27001 security protocols
- Participate in quarterly on-call rotations for emergency response
Qualifications
- 3+ years of experience in enterprise IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with experience in SIEM tools (Splunk/QRadar)
- Ability to work independently during overnight shifts with minimal supervision
- Excellent written communication skills for documenting complex technical issues
- Experience with remote access tools (TeamViewer, AnyDesk) and VPN solutions
- Flexibility to adjust schedule during critical business periods