Job Description
Join our dynamic remote team as a Night Shift IT Support Specialist in Houston! We're seeking a tech-savvy professional to provide exceptional 24/7 technical support to our global clients. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while serving critical infrastructure during overnight hours. This role is perfect for problem-solvers who thrive in independent, high-stakes environments.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via ticketing systems
- Monitor and maintain server infrastructure during overnight hours
- Collaborate with global teams to resolve complex technical escalations
- Document incident reports and maintain accurate knowledge base entries
- Implement security protocols and conduct system vulnerability assessments
- Perform scheduled maintenance and system updates during low-traffic periods
- Train junior staff on remote support best practices
Qualifications
- 3+ years in IT support with remote work experience
- CCNA or CompTIA Network+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for troubleshooting complex network issues
- Excellent written communication for documentation and cross-team collaboration
- Ability to work independently with minimal supervision during night shifts
- Experience with ITSM tools (ServiceNow, Jira) and monitoring systems
- Must reside in the US with reliable high-speed internet