Job Description
Welcome to Apex Global Solutions, a leader in innovative remote workforce management. We are currently seeking a highly motivated Remote Night Shift Technical Support Specialist to join our elite support team.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met with precision and empathy. We believe in providing our remote team members with the tools necessary to succeed. That is why we provide all the equipment you need to work from home like a pro.
When you join us, we will ship a premium workstation directly to your door, including a high-performance laptop, ergonomic accessories, and high-speed internet reimbursement. This is your chance to build a career in a flexible environment with no upfront costs.
Why Apply?
- 100% Remote Work: No commute, just results.
- Night Shift Flexibility: Work 10:00 PM - 6:00 AM EST for a better work-life balance.
- Equipment Provided: We cover the hardware costs.
- Competitive Pay: Based on experience and skill set.
Responsibilities
- Provide exceptional technical assistance to customers via phone and chat during night shifts.
- Troubleshoot and resolve hardware, software, and network issues for remote users.
- Log all interactions and resolutions accurately in our ticketing system (Zendesk/Jira).
- Collaborate with the day-shift engineering team to resolve complex escalated tickets.
- Identify recurring technical issues and suggest process improvements.
- Maintain a high level of professionalism and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or Computer Science preferred.
- Previous experience in technical support, help desk, or customer service (1+ years preferred).
- Strong troubleshooting skills for Windows, macOS, and Android/iOS platforms.
- Reliable high-speed internet connection and a dedicated home office space.
- Ability to work independently with minimal supervision during night shifts.
- Excellent verbal communication and active listening skills.