Job Description
Work from Home Opportunity: Remote Night Shift Technical Support Specialist
Nashville Tech Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist to join our high-performing team. If you are based in Nashville, TN, and are looking for a rewarding career that offers flexibility and competitive pay, this is your chance to shine.
Enjoy the comfort of working from your home while providing essential technical assistance to our clients during their critical evening hours. We offer a modern work environment, comprehensive benefits, and the support you need to succeed.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during designated night shift hours.
- Diagnose and resolve hardware, software, and network issues for remote users with speed and accuracy.
- Log and manage support tickets using our internal ticketing systems (e.g., Zendesk, Jira).
- Document solutions and contribute to the internal knowledge base to help the team.
- Collaborate with day shift teams to ensure seamless workflow and service continuity.
- Maintain a high level of customer satisfaction and professionalism at all times.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Must be available to work a flexible night shift schedule (e.g., 10 PM – 6 AM).
- Strong troubleshooting skills and the ability to explain complex technical concepts simply.
- Reliable high-speed internet connection and a dedicated home office space.
- Proficient with Windows, macOS, and mobile operating systems.