Job Description
Join our innovative tech team as a Remote Part-Time Customer Support Specialist in Portland! We're seeking a tech-savvy professional to deliver exceptional service to our growing client base. Enjoy flexible hours while making a real impact in a dynamic work-from-home environment. Perfect for students, parents, or career-chancers seeking work-life balance without sacrificing professional growth.
Why NexTech? Competitive pay, comprehensive training, cutting-edge tools, and a culture that values remote work excellence. This role offers 20-25 hours weekly with full benefits eligibility.
Responsibilities
- Provide responsive support via phone, email, and chat for SaaS products
- Resolve technical issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex problems
- Maintain 95% customer satisfaction score
- Contribute to knowledge base improvement
- Participate in bi-weekly team syncs
Qualifications
- 1+ years customer service experience
- Proficient with Zendesk/Salesforce tools
- Strong troubleshooting skills for web applications
- Excellent written and verbal communication
- High-speed home internet required
- Ability to work independently with minimal supervision
- Available 3-5 days/week between 9AM-5PM PST
- Passion for technology and continuous learning