Job Description
Are you seeking a flexible career opportunity in the heart of Baltimore? Baltimore Tech Solutions is currently hiring a Remote Part-Time Customer Support Specialist to join our growing team. This role offers the perfect balance of professional growth and work-life flexibility, allowing you to contribute from your home office while being part of a vibrant local company.
In this position, you will serve as the first point of contact for our valued clients, ensuring their technical inquiries are resolved efficiently. We pride ourselves on our inclusive culture and are looking for a dedicated individual who can deliver exceptional service remotely.
Responsibilities
- Provide professional, empathetic, and timely support to clients via email, live chat, and phone.
- Troubleshoot and resolve technical issues related to our software products.
- Maintain accurate and detailed records of all customer interactions and issues in the CRM system.
- Collaborate with the engineering and product teams to escalate complex bugs and feature requests.
- Conduct product training sessions for new remote clients when needed.
- Participate in daily stand-ups and team meetings to align on support goals.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Customer Service preferred.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong written and verbal communication skills with a focus on clarity and tone.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Self-motivated with the ability to manage time effectively in a remote setting.