Job Description
Join our award-winning team as a Remote Tech Support Specialist and revolutionize how businesses in Chandler, AZ and beyond leverage technology. We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. Enjoy the flexibility of 100% remote work while making tangible impacts in a dynamic, growth-oriented environment. With competitive benefits, cutting-edge tools, and continuous learning opportunities, this role is your gateway to advancing your IT career without geographical limitations.
Responsibilities
- Deliver expert remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Implement network configurations and security protocols to ensure system integrity
- Document all troubleshooting processes using ticketing systems like Zendesk
- Collaborate with Tier 2 engineers to escalate unresolved technical challenges
- Conduct virtual training sessions for clients on new software implementations
- Proactively monitor system performance and recommend optimization strategies
- Contribute to knowledge base creation and SOP development for support protocols
Qualifications
- 3+ years of proven experience in remote IT support or helpdesk roles
- CompTIA A+/Network+ certification or equivalent technical credentials
- Expert proficiency in diagnosing OS issues (Windows 10/11, macOS Big Sur+)
- Strong understanding of cloud platforms (AWS/Azure) and SaaS applications
- Exceptional written/verbal communication with client-focused mindset
- Experience with remote access tools (TeamViewer, AnyDesk) and RMM platforms
- Ability to manage multiple priorities in fast-paced, deadline-driven environments
- Relevant associate's degree in IT or related field preferred