Job Description
Join TechSolutions Pro as a Senior Remote Tech Support Specialist and revolutionize how we empower clients across the nation. Based in Fort Worth, TX, we offer fully remote positions with industry-leading compensation and growth opportunities. You'll be the frontline hero resolving complex technical challenges for enterprise clients while enjoying flexible schedules and a cutting-edge virtual work environment. Our commitment to work-life balance and professional development makes this your ideal tech career launchpad.
Responsibilities
- Diagnose and resolve advanced hardware/software issues across Windows/macOS/Linux environments
- Provide tier-3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical solutions and create knowledge base articles
- Mentor junior support staff and lead troubleshooting sessions
- Collaborate with engineering teams on system improvements
- Implement security protocols and maintain compliance standards
Qualifications
- 5+ years in enterprise-level technical support
- Expertise in networking (TCP/IP, DNS, VPN)
- Certification: CompTIA A+/Network+ or equivalent
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Experience with ticketing systems (Jira, ServiceNow)
- Strong analytical and communication skills
- Ability to work independently with minimal supervision