Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking a customer-focused professional to deliver exceptional technical support to our clients across the Research Triangle. As a fully remote role based in Durham, NC, you'll receive all necessary equipment—including high-performance laptop, dual monitors, and specialized software—to excel from your home office. This is your chance to leverage your technical expertise while enjoying work-life balance in one of America's most vibrant tech hubs.
Why TechFlow Solutions? We invest in our people through continuous learning programs, competitive benefits, and a culture that celebrates innovation. Our Durham headquarters serves as a collaborative hub, but your work-from-home setup ensures maximum flexibility. Join us to solve complex technical challenges while advancing your career in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels (phone, chat, email)
- Install and configure company-provided equipment including laptops, peripherals, and security tools
- Document technical procedures and maintain accurate ticketing system records
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Conduct virtual onboarding sessions for new employees using standardized equipment kits
- Monitor system performance and proactively address potential security vulnerabilities
- Maintain proficiency in virtualization platforms and cloud-based support tools
Qualifications
- 3+ years of technical support experience with remote/hybrid work environments
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows/macOS operating systems and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Excellent written/verbal communication skills with customer-first mindset
- Ability to troubleshoot complex issues with minimal supervision
- Strong organizational skills and attention to detail in documentation
- Must have dedicated, quiet home office space with reliable internet