Job Description
Urgent Opportunity: Remote Tech Support Specialist in Chandler, AZ!
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking tech-savvy problem solvers to deliver exceptional support from the comfort of your home office. This is your chance to join a dynamic team where innovation meets impact.
Why TechSolutions Pro?
- Industry-leading compensation with performance bonuses
- Comprehensive benefits package including health/dental/vision
- Cutting-edge tech stipend for home office setup
- Clear career progression paths to senior/lead roles
- Collaborative culture with virtual team-building events
Responsibilities
- Delicate remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve complex hardware/software/network issues
- Install/configure systems and applications across Windows/macOS environments
- Document all interactions and solutions in ticketing systems with precision
- Collaborate with Tier 2/3 engineers on escalations
- Proactively identify system vulnerabilities and recommend improvements
- Maintain SLA compliance with 95%+ customer satisfaction targets
Qualifications
- 2+ years of enterprise-level tech support experience
- Expert proficiency in Windows 10/11, macOS, and networking fundamentals
- CompTIA A+/Network+ certifications or equivalent
- Exceptional communication skills with technical/non-technical audiences
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to troubleshoot cloud services (AWS, Azure, GCP)
- Strong time management and prioritization skills