Job Description
Join our award-winning remote tech support team and deliver exceptional service to clients nationwide! At TechSolve Inc., we provide all necessary equipment—including high-performance laptops, dual monitors, and peripherals—so you can focus on solving technical challenges from home. This fully remote role offers the flexibility to work from anywhere while supporting cutting-edge technologies in a collaborative environment.
We're seeking passionate problem-solvers who thrive in remote settings and want to advance their careers in IT support. Enjoy competitive benefits, professional development opportunities, and a supportive culture that values work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients via phone, chat, and remote access
- Install, configure, and maintain virtual desktop infrastructure and cloud-based applications
- Document technical procedures and client interactions in our CRM system
- Collaborate with Tier 2 engineers to escalate complex network and security incidents
- Conduct virtual training sessions for clients on new technologies
- Monitor system performance and proactively address potential disruptions
- Maintain inventory of provided equipment and coordinate replacements when needed
Qualifications
- 3+ years of experience in remote desktop support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Windows 10/11, macOS, and cloud platforms (Azure/O365)
- Strong troubleshooting skills for networking, VPN, and virtualization technologies
- Excellent written/verbal communication with ability to simplify technical concepts
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Self-motivated with proven ability to work independently in remote settings