Job Description
Join our elite remote tech support team and revolutionize how businesses in Sacramento maintain their digital infrastructure. We provide all necessary equipment – premium laptops, dual monitors, headsets, and ergonomic accessories – so you can deliver exceptional support from home. As a key player in our 24/7 operations center, you'll troubleshoot complex issues while enjoying work-life balance without commute hassles. This is your chance to grow with an industry leader that invests in your success.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Manage ticket queues with SLA adherence and document solutions in knowledge base
- Collaborate with network and security teams during complex incident resolution
- Train clients on new technologies and security best practices
- Contribute to process improvements using metrics analysis
Qualifications
- 3+ years in enterprise-level remote IT support with A+/Network+ certifications
- Expertise in Active Directory, VPN configurations, and cloud platforms (Azure/O365)
- Experience with ticketing systems (Jira/ServiceNow) and remote access tools
- Strong diagnostic skills for hardware failures, network connectivity, and application errors
- Exceptional communication abilities with diverse technical/non-technical audiences
- Ability to work independently during off-hours on rotational schedule
- Relevant degree or equivalent professional experience