Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while delivering exceptional customer service from the comfort of your home. We're seeking tech-savvy professionals to troubleshoot hardware/software issues, resolve user inquiries, and maintain system integrity for our diverse client base. Perfect for work-life balance seekers with 10-20 weekly hours. Grow your IT career with competitive compensation and full remote flexibility.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 technical support via phone, chat, and email
- Document cases meticulously in ticketing systems
- Collaborate with senior engineers on complex escalations
- Maintain up-to-date knowledge of IT best practices
- Train users on system functionality and security protocols
- Monitor system performance and report anomalies
Qualifications
- 2+ years in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including occasional weekends