Job Description
Join Omaha Tech Solutions and revolutionize customer support with our cutting-edge remote tech support team! We're seeking passionate tech enthusiasts to deliver exceptional service while enjoying unprecedented flexibility. As a leader in IT solutions, we empower our specialists to thrive in dynamic environments with adaptable schedules that fit your lifestyle. Discover why we're Omaha's top choice for remote tech careers with competitive compensation, growth opportunities, and a supportive culture that values work-life harmony.
Responsibilities
- Provide remote technical assistance via phone, chat, and email for diverse hardware/software issues
- Troubleshoot network connectivity, OS conflicts, and application errors across Windows/macOS environments
- Document support cases meticulously using Zendesk and maintain knowledge base contributions
- Collaborate with Tier 2 engineers on complex system integrations and cybersecurity protocols
- Deliver white-glove customer experiences with proactive communication and solution clarity
- Monitor system health using SolarWinds and implement preventative maintenance protocols
- Maintain HIPAA/GDPR compliance standards during all client interactions
Qualifications
- 2+ years in technical support with remote or hybrid experience
- Expert proficiency in Windows 10/11, macOS, and network fundamentals
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Exceptional troubleshooting skills for SaaS platforms like Office 365 and G Suite
- Proven ability to manage multiple priorities in fast-paced environments
- Strong written communication skills with technical documentation experience
- Experience with ticketing systems (Zendesk, ServiceNow) and remote access tools
- Ability to work independently during flexible hours including evenings/weekends