Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become a vital part of our award-winning customer experience team! We're offering a competitive salary plus a $3,000 sign-on bonus to exceptional candidates ready to deliver world-class technical support from the comfort of their San Diego home. As a key member of our IT infrastructure team, you'll troubleshoot complex hardware/software issues, implement innovative solutions, and directly impact customer satisfaction while advancing your career in a dynamic, remote-first environment.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, networking hardware, and cloud-based applications
- Provide exceptional remote customer support via phone, chat, and video conferencing
- Document technical procedures and create detailed knowledge base articles
- Collaborate with engineering teams to escalate critical system vulnerabilities
- Maintain security protocols for remote access and customer data protection
- Train users on new technologies and best practices
Qualifications
- 3+ years of technical support experience with remote work proficiency
- CompTIA A+/Network+ certification or equivalent technical expertise
- Expert knowledge of Windows 10/11, macOS, and enterprise networking
- Strong troubleshooting skills with experience in ticketing systems (Zendesk/Jira)
- Excellent written/verbal communication and customer service abilities
- Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)