Job Description
Join our award-winning tech support team and enjoy the flexibility of remote work with a $5,000 sign-on bonus! We're seeking passionate Technical Support Specialists in Henderson, NV to deliver exceptional customer experiences while solving complex technical challenges. As a remote-first company, you'll collaborate with industry experts while maintaining work-life balance in Nevada's vibrant tech hub.
Why NexusTech Solutions? Our commitment to innovation and employee growth has made us a top employer in Henderson. You'll receive industry-leading training, cutting-edge tools, and opportunities for career advancement – all while working from home. This role offers immediate impact and long-term stability in a rapidly evolving industry.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document solutions using ITIL-compliant ticketing systems
- Collaborate with development teams to escalate complex bugs
- Maintain 95%+ customer satisfaction through proactive communication
- Train end-users on security protocols and best practices
- Contribute to knowledge base documentation
Qualifications
- 3+ years of technical support experience in enterprise environments
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in troubleshooting OS, network, and security issues
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Nevada driver's license (occasional on-site support required)