Job Description
We are seeking an experienced Technical Support Specialist to join our remote-first team based in Milwaukee, WI. This is an urgent hiring opportunity for a proactive problem-solver who is ready to hit the ground running.
In this role, you will be the first line of defense for our enterprise clients, ensuring seamless operations and high satisfaction through exceptional technical assistance.
Key Highlights:
- 100% Remote: Work from the comfort of your home.
- Urgent Start: Onboarding begins immediately upon selection.
- Competitive Pay: Generous salary commensurate with experience.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve complex hardware and software issues for end-users.
- Maintain accurate and detailed documentation of all support tickets and resolutions.
- Collaborate with cross-functional teams to improve product performance and user experience.
- Conduct regular system health checks and proactive maintenance.
- Manage customer expectations and provide timely updates during incident resolution.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in IT or related field preferred.
- Minimum of 3 years of experience in a technical support or help desk role.
- Proficient knowledge of Windows, macOS, and Linux operating systems.
- Strong troubleshooting skills and ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric approach.
- Reliable high-speed internet and a dedicated home workspace.