Job Description
Are you a tech enthusiast looking for a rewarding career from the comfort of your home? Apex Digital Services is seeking a dedicated Remote Technical Support Specialist to join our elite night shift team. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless operations while they rest.
We pride ourselves on a premium work culture that values flexibility, growth, and work-life balance. As a night shift specialist, you will enjoy a quiet environment, reduced commute stress, and the autonomy to manage your time effectively while supporting our global user base.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- 100% Remote: Work from anywhere in Indianapolis or beyond.
- Flexible Schedule: Dedicated night shift hours (e.g., 8:00 PM - 6:00 AM EST).
Responsibilities
- Diagnose and resolve complex technical hardware and software issues for remote users via phone and chat.
- Guide customers through step-by-step troubleshooting processes to restore service.
- Maintain accurate, detailed records of all interactions and resolutions in the CRM database.
- Escalate unresolved tickets to senior engineers during handover periods.
- Stay updated on the latest technology trends and product updates to provide expert advice.
- Adhere to strict quality assurance standards to ensure high customer satisfaction scores.
Qualifications
- Proven experience in a technical support or help desk role (1+ years preferred).
- Must be available to work night shifts (10:00 PM - 6:00 AM EST) consistently.
- Strong interpersonal and communication skills with the ability to explain technical concepts simply.
- Reliable high-speed internet connection and a professional, quiet workspace.
- High school diploma or GED required; Associate degree or certification in IT is a plus.