Job Description
KC TechConnect is revolutionizing the customer experience by providing top-tier technical support from the comfort of your home. We are seeking a dedicated and detail-oriented Remote Technical Support Specialist to join our growing team in Kansas City, MO. This is a night shift position (10:00 PM - 7:00 AM EST) designed for individuals who thrive in a quiet environment and enjoy helping others solve complex problems.
In this role, you will serve as the first line of defense for our clients, ensuring seamless connectivity and technical stability. We offer a competitive salary, comprehensive benefits, and the flexibility to work from home. If you are a night owl with a passion for technology and customer service, we want to hear from you.
Responsibilities
- Provide advanced technical support to clients via phone, email, and live chat, troubleshooting hardware and software issues.
- Diagnose and resolve network connectivity problems, router configurations, and operating system errors.
- Document all technical interactions and resolutions in our ticketing system to maintain accurate records.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Ensure strict adherence to company security protocols and data privacy standards.
- Manage multiple customer inquiries simultaneously while maintaining a high level of professionalism and empathy.
- Stay updated on the latest technology trends and company products to provide accurate assistance.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be available to work night shifts (10:00 PM - 7:00 AM EST) on a full-time basis.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Proficient in Microsoft Office Suite and remote desktop tools.
- Excellent verbal and written communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a dedicated workspace.