Job Description
Join the Apex Tech Solutions Team and enjoy the ultimate work-life balance with our work from home night shift opportunity. We are looking for a detail-oriented Technical Support Specialist to provide exceptional technical assistance to our clients during evening hours. This role is perfect for those seeking a night shift job in Long Beach, CA, or anywhere in the United States, without the commute.
Why You'll Love This Role:
- Flexible Schedule: Enjoy your days free while earning a competitive premium for working nights.
- Remote Work: Work from the comfort of your home, fully equipped with the latest technology.
- Professional Growth: Access ongoing training and clear pathways for career advancement.
We are committed to diversity and inclusion, inviting all qualified candidates to apply.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues via chat, email, and phone.
- Manage and resolve incoming support tickets efficiently within established SLA guidelines.
- Document all interactions, solutions, and customer feedback in our CRM system.
- Collaborate with cross-functional teams to identify recurring technical issues and suggest long-term improvements.
- Maintain a deep understanding of our product suite and update technical knowledge base articles.
- Ensure data security and privacy compliance during all client interactions.
Qualifications
- High school diploma or GED required; Associate degree or technical certification is a plus.
- Proven experience in customer support or technical helpdesk roles.
- Strong computer literacy and familiarity with operating systems (Windows, macOS) and productivity software.
- Excellent written and verbal communication skills with a focus on clarity and empathy.
- Ability to work independently in a remote environment with high reliability.
- Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM) on a full-time basis.