Job Description
Join our award-winning tech team as a Remote Weekend IT Support Specialist in Atlanta! Enjoy premium work-life balance while solving complex technical challenges for Fortune 500 clients. This fully remote role offers competitive compensation, flexible scheduling, and growth opportunities in a cutting-edge environment. Be part of a company that values innovation and employee satisfaction.
Responsibilities
- Deliver exceptional remote technical support for hardware, software, and network infrastructure
- Resolve critical system issues via phone, email, and chat during weekend shifts
- Implement security protocols and maintain compliance with industry standards
- Document and troubleshoot complex IT incidents using ticketing systems
- Collaborate with global teams to ensure seamless 24/7 operations
- Conduct proactive system maintenance and performance optimization
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Expertise in remote desktop tools (TeamViewer, AnyDesk) and cloud platforms
- Strong problem-solving skills with ability to diagnose complex issues
- Weekend availability (Saturday/Sunday) and flexible schedule
- Excellent communication skills with customer-focused mindset