Job Description
Join TechSolutions Inc. as a Remote Weekend IT Support Specialist and enjoy the flexibility of weekend shifts while making a significant impact. We're seeking a tech-savvy professional to provide exceptional remote support to our clients across the Denver metro area. This role offers competitive compensation, career growth opportunities, and a supportive remote work environment.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues for enterprise clients
- Manage service tickets with SLA compliance and documentation
- Collaborate with on-site teams for complex escalations
- Conduct system diagnostics and remote maintenance
- Provide user training on company technologies
- Monitor network security protocols and alerts
Qualifications
- 2+ years of IT support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows/macOS and networking fundamentals
- Strong troubleshooting and communication skills
- Experience with remote support tools (TeamViewer, SCCM)
- Ability to work independently during weekend shifts
- Basic knowledge of cloud services (AWS/Azure)